It’s braw not to buffer

Most fibre broadband you see advertised is a product called FTTC (Fibre to the Cabinet). With FTTC the fibre cable runs from the local exchange to one of the green cabinets you see sitting on the side of the street. From the cabinet to your house however, the cable is not fibre at all, it’s copper. It’s the copper wire that slows you down, and the further your house is from the nearest cabinet, the slower your connection is likely to be. 

It’s a bit like calling a taxi to take you home, only for the driver to stop a mile from your house and give you a piggy back the rest of the way (although admittedly that would be quite fun). 

BrawBand is a completely different product, commonly referred to as FTTH (Fibre to the Home) – this means the fibre cable is laid directly to your home, providing vastly improved speeds, reliability and security. To put it simply, BrawBand means no copper!

Depending on your package you can expect the following speeds:

The Wee One – 200Mbps Download and Upload

The Braw One – 500Mbps Download and Upload

The Big Yin – 900Mbps Download and Upload

Follow this Link for more information on what you can expect from your BrawBand speeds and what can influence the results.

The network is being built quickly and thousands more homes are passed every month, but there’s always going to be some lucky folks who can get connected before others. If you start the sign-up process and your postcode isn’t available yet you’ll be invited to leave your contact details and we’ll email you when we’re able to connect you. We don’t need any commitment from you to buy anything, just your agreement for us to keep in touch.

Yes we do – it’s called BrawPhone.

If you’re a new customer, BrawPhone can be ordered at the point of ordering BrawBand on the website.  If you’re an existing customer looking to add BrawPhone to your package, you can manage this yourself via the BrawBand portal found at my.brawband.co.uk/login (please register if you haven’t already done so) and you will see an option to ‘Add BrawPhone’.

It’s all straightforward. If you want to keep your old number, all you need to do is sign a letter of authority which we will provide you with. We will then schedule the port of the your new number for 2-3 days after your BrawBand service is live. Or, if you require a new number we can provide this to you and have it live on the day of your install.

Once BrawPhone is live simply plug your analogue telephone into the back of the router in the FON port and you will be able to make and receive calls. If you have purchased a Fritz!FON from us this will connect seamlessly to your Fritz!Box router via the DECT button.

BrawPhone costs £9.95 per month and that includes unlimited calls to UK mobiles and landlines. If you want, you can add in a wireless digital phone handset for £75 – but that’s optional.

You can relax knowing that your Internet connection is secure, it’s underpinned by the HighNet core network which has had upwards of £6 million invested in it to make sure it is secure enough for some of the UK’s largest businesses to send their traffic across.  As well as being underpinned by a business grade network, we also provide a high specification router with every BrawBand installation and that comes with advanced security features as standard.  Mind to take good care of your own security with Anti-Virus and other protection on your home devices, we can’t do that bit for you and there’s a lot of nasty stuff out there.

Once you have checked on our website that BrawBand is available at your property, you can place your order online via the website. Once your order is placed, we build a fibre optic cable to the outside of your property.

Your new fibre connection uses a new cable into your premises, so your BrawBand service will be unaffected by your current provider. You can have BrawBand installed, and then cancel with your current provider whenever it suits you.  Please be sure to check any contractual obligations and termination fees with your current supplier as this is not something BrawBand would do as part of the order process.

You can upgrade your package at any time through the BrawBand website.  This will not affect your minimum contract term and there’s no upgrade fee.  You can downgrade too, but that would start a new 24-month minimum term.

Yes, as long as you have the landlord’s permission.  As we will be installing a brand-new fibre cable into the premises and digging up the property/drilling holes you will need to gain the landlords permission before placing an order.

When placing your order online you will be provided with the next available appointment times for your installation and you can select the one most suitable for you.  Remember that you will have to be at home for the installation to be completed.

It’s simple to get up and running with BrawBand – here’s how it works:

Place your order via the BrawBand website and select a suitable appointment slot.

We’ll deliver your pre-configured router a few days before your chosen installation day. 

Your engineer will confirm their arrival beforehand – please make sure someone over the age of 18 is at home when they visit.

On the day, the engineer will let you know what they need to do to install your new line. It will involve running a fibre cable from the nearby junction in the street or pavement and connecting it to the outside of your house or flat.  The engineer will run a patch cable into your home and connect it to a little box that needs to be plugged in for power.  He’ll test the fibre and then you can plug in your router to join our network.  There’s a wee video here that explains a bit more here How does Full Fibre get to your home? – YouTube

We have a team of BrawBuddies who specialise in helping clients with additional support. Please click here to meet our BrawBuddies.

Ideally the account holder should be there to make sure they are 100% happy with the installation. If this isn’t possible, a responsible adult needs to be present.

With a BrawBand home broadband service you’re not able to use your own router to connect to the network.  We do not support routers other than the one we will provide upon installation. However, if you want to have your own router, firewall or other devices behind our router and just let our device take care of the basics to connect you to our network, that’s ok. 

As we provide all customers with the same router, it allows our support team to better understand any issues you may be experiencing and provide a quicker fix.

We have selected a device with very high spec that we feel will benefit your experience of using your new connection.  It is also capable of handling speeds of up to 1Gbps, which some legacy routers may struggle with.

We can supply you with a wireless mesh repeater that works seamlessly with your BrawBand provided router.  This will improve the wireless coverage within your home and enable your connection to go further without the need for additional cables.

The repeater works in conjunction with an app you download to your phone or tablet to help to measure, manage and optimise your wireless connection.  This is the perfect way to get your wifi as braw as your full fibre!

For general questions about your BrawBand service you can email us at help@brawband.co.uk  You  can also find information about your connection, devices and network on your customer portal.  If you experience a total loss of service you can contact us on 0808 294 4444 and one of our tech gudgies in Inverness will get you back up and online.

No, we’re great at ultrafast broadband but TV’s not our bag. What we can assure you is that your current TV streaming services will be supercharged with BrawBand, even when simultaneously streaming from multiple devices.